It's not impractical for Ross to require receipts for certain purchases. Can I use my receipt as my store credit ? A refund must never exceed the original payment amount. For additional inquiries not addressed in the above FAQ, please use the below form to contact us. I want to return it, but I do not have the receipt. they can just repeat "ask ross top management for an explanation", I have no problem with Ross other than their policy to rush you out the door. If you don't have a receipt, try to make the return within 30 days and the company may be able to find your purchase in its system if you used a debit or credit card for the transaction.. I was told by wiman in returns that once you remove the tags they cannot take back. Unfortunate cause i did love the original patterns of the curtains i returned. I tired on the costume and it didn't fit. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Your refund will be processed via your original payment method. I work at ross and it is crazy what people try and get away with. What is no, sales or dismiss outstanding invoices are at each store would go back on them? *Required Fields. I'll get all the deals. The store executives will help you with your return or exchange. I am a Ross employee. It took her two minutes to get my receipt number. I had the receipt as well but the store manager said that I cannot return them as they are worn. 11.12.17. They yell at everyone on the line like we are cattle. They are not wanting to see a boycott on their stores. A receipt is the prime proof of purchase at Ross. Our info isn't that private anymore ) How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. For those of you inquisitive about why they ask for ID, it's because this information guess into a store database as well as a nationwide database that tracks your returns. It's funny a lot of people, don't read the back of the receipt! I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! By requiring people to show there ID only after initial purchase, 30 days or without a receipt, it's clearly intended to keep a log of thieves who consistently make returns(daily/weekly), While deterring thieves from stealing in the future.. Suddenly the manager, Nada, at Landmark Plaza denies all returns involving packaged goods- no sealed cans of chocolates, for example and all lingerie in addition. If the money is going to be used in the store, why aren't we granted the same amount? So, in Ross we just came to a cashier and explain what the problem was. I feel like they took advantage of her. If it takes a second to take it should take a second to return. I shop at several Ross stores around my region. They need some quality control. They need to have the original tag attached as well. So unprofessional!. Email*. If the product becomes faulty after wearing it then that is your loss. ross return policy debit card $12,000 in 1858 worth today. A purchase is a purchase! 3. Credit card/debit card refunds depend on your bank. Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. I been buying tennis shoes from Ross for about 9 years I never had to take anything back. I shared the information with the woman who went back to the manager who gave her the credit. She refused to give me credit today? if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'returnsandrefund_com-large-leaderboard-2','ezslot_9',105,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-large-leaderboard-2-0'); Ross keeps the safety of their customers and associates the main priority in these difficult times. An example of data being processed may be a unique identifier stored in a cookie. That is because Ross does weekly markdowns when an item in the store gets marked down that is the price of the item therefore that is the price you will be refunded without a receipt. You can return your Ross product to any of the Ross stores. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. A debit card refund will usually take 3 to 10 days to process. I don't think so. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. I came here to see how long my refund will take to appear on my credit card. If I lost my receipt, how can I return tho thing I bought? I have not had any problems returning items at Ross as long as I was within STORE policy. That afternoon, my cell phone fell out of the zippered pocket. She seriously gave me $2.99 store credit for a gifted item when its regular price was $12.99. After a couple wks of seeing these present store mgr staff "tactfully hate their lives"I got married a couple yrs later&,fortunately was told by my fabulous husband Dan "you dont have to work full time". I've never had any problems returning items after I washed them, as long as I had the tags and receipt and returned it within 30 days. Most merchants love debit cards. Suck it up and stop complaining. I have been shopping at Ross for decades and consider it my favorite store. After about an hour, I went back to return one of the items. That is why, I decided not to shop from them. See detailed Ross customer service rankings, employee comments and much more from our sister site. We can't take back a dress after you've had your fun with it because we can't sell it again. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. Tags only need to be on swimwear not t shirts. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. If your purchase was made using a debit or credit card, any refund is issued to that same card. WOW! Returns are costly to process, restock, and ship. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. i did not have time to stand in line twice. Walmart Marketplace Return Policy. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. She even offered to buy it for me. Also, Ross dress for less return policy restricts any type of refunds, exchanges, or store credits if the item is used, worn, or altered in any way. We will explain how you can request a return in both cases. You can't just buy something to use one time and return it later because that's called a rental. If you abuse the system or make too many return without a receipt, your return WILL be declined. Will Ross refund my money for this without the tag and it on the receipt? I am very disappointed in ross and use to be a regular customer. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. I understand why they have to do this type of thing and keep track of transactions, but feel for the thousands of dollars I spend would surley outway the 41.00 dollars which reminds you is store credit not a refund in my pocket,so Ross is out absolutely nothing. In general, any software you purchase from ross must be kept closed in order to be eligible for a return. In the event you used multiple forms of payment, your refund may be issued across all payment meth. That's not ok and it made me buy stuff from Kohl's because with Kohl's card they can see my purchases on computer even without receipt I can return. How Many Return Days Does Ross Give Me? Have never returned anything and we have shopped there for at least 2 years. It was like I walked 2 miles just to give them $49. In the best-case scenario it could take up to 3 days depending on your bank. They will not provide returns/refunds if youve already opened the software. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. Keep in mind.l, by store policy the limit is $50 without a receipt. I bought a pair of shoes for my son. Layton - you've lost my business. So, I wanted to exchange but cashier didn't let me. It would be better for them no to sale this kind of merchandise. I feel they could of made an exception since the product was clearly defective. They did not have another belt to exchange so I wanted.a refund. How stupid!waste of time. How much time is taken to get the refund back? Any relationship counselor will tell u that. I called the Ross I had bought the purse from. They have great home decor items like pictures, curtain rods, candles, etc. I'm very sorry,so ashamed. Host Of. Change their return policy. You will receive a refund as a store credit or can also choose to exchange the item at its current price. 30 days. Even tho I was w step below mgt. You can ask for a different color or size of the product but they may not allow a different product in exchange. If you are eligible, you must notify the associate at time of purchase and may be required to provide an ID to verify your age or date of birth. Don't shop at Ross if you don't like it! You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Before you get the refund of the product, your refund will pass through a system verification (i.e. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. Do you need to return at the Ross you purchased at or can return at different Ross? Very disappointed and if I buy clothes from them again I will be Much more causious. This, too, must be new policy. Is there any other way to get my belt? I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. He stated on the back of the receipt. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. 30 days is too little time. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. I'm the shopper who hates to try clothes on in a store. I tried to return shirt my mom got me she for sure paid $12 for it the tag was still there when I went to return they offered me $0.16 yes no joke 16cents!! First Name*. UGH! I handed the cashier my receipt and after requesting my ID, she issued me a merchandise credit. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. So next time when you feel like going to Ross and the doors don't open, wellit is because of my crazy antics trying to put a multi million dollar business in the ground. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. Ross is not responsible for lost or stolen cards. you have my email, I'm waiting to hear from you. If that was the case then i wouldve let it go. I stood on line for 10 minutes (with only two cashiers). Next morning, went to 2nd Ross store and found more towels but still not complete sets. Why can't we return the item after we wear it or better yet what if we only wanted to wear it once for a special occasion and you knew you weren't going to wear it again. I have the transaction in my bank account and just want my money back! He never left the store with it. I hope that I have a more positive experience tomorrow. Who trained these disrespectful, unproffessional "employees"? The purse with tax, it was $21.74. I returned a pair of shoes I bought with my debit card. The receipts states a different description than the actually jewelry item. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. The managers in that place have THE WORST attitudes.The return policy does not say it will not take back opened or liquid product.The people in front of me wanted to look at an headset and the lady told them they could not open it and if they did they had to buy it first but if they didn't like it they could NOT return it beauce it had been opened. 15. 3)keep the tags if you need to staple them to the receipt I bought a belt in Ross Marylland Ave NV and after I payed, I forgot to bring it and the cashier did not notice it also. This not common practice in all orher department stores. I wouldn't want to waste my money if they are just going to give me a broke earbuds. I am a Ross shopper have been for a long time finding great deals on many items. Much better deals there. I will never shop in this store again. She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem. Ross doesn't offer rentals. Note: If you are a diplomat or other government representative with valid diplomatic identification and passport, be prepared to leave a copy of your exemption document, government exemption card with the store. A signature may still be required for returns with a receipt as well. Retain the original register receipt for Gift Cards. For a successful return under the Ross return policy, the store executive will credit the refund in your original form of payment immediately at the store. The subtotal of the items I purchased before the $24.99 return was $60.92. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. What can I do? Ross is a California based discount department stores chain, targeting middle-income households. I told the cashier it better not be damaged BC IT IS A GOWN! Daily health checkups of all the associates working in the store. Today to get a pair of shoes refunded as well as a mistake the cashier had made by scanning the same item twice. I will never shop Ross or a dd discount again . With Ross, it's better to really think before you buy. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. As well as checks. If you do not have the tags, it may be hard for us the verify the item on the receipt. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. Be prepared to show a valid photo ID when making a no-receipt return. I didn't try then on in the store and they were way too big. There are also instances where a plus sized individual will try on something that is too small for them and destroy the item. The cashier didn't know, or wouldn't tell me the reason for entering my private information. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? This is a very questionable practice that unlawfully collects private information on customers. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Thank you. If I can't make it back within 30 days, they've give me store credit. There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. How long does it take? It was a mess. Refunds to a Target RedCard typically take up to 2 days after we've approved the refund. Direct carrier billing (prepaid / pay-as-you-go) 1-30 . I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. They refused because the receipt was one day off. NO WAY! I said other stores let you do this especially when its a gift. Any return the middle manager was terrible employee you possibly happen that policy ross return debit card fees previously assessed on the genius support services? ", Just a few days before Christmas I spent $1,500 in Ross located in Sausalito California. When a pre-paid debit card is accepted as a form of payment . He added that he would accept the ID of her son who was with her. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. Thank you. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. H tried to return them with receipt and would not take them back. Response was yes they should but sorry. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. I told her majority of the items you care is name brand though. Also, a lot of places ask for ID so that they can keep track of you. So just keep these things in mind. My 14.99 capris did not show in the system. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. When I went to exchange it was 31 days from purchase date. . you are only allowed 2 returns without receipt per year. If you removed the tag, bring it back and they can re-attach it for you. Actually 4 if you count the 1 I bought at Cato which by the way I had no problem getting a cash refund for when I returned it today. I was never told I could not return an item that had been marked down. And either way I am always good with a store credit because I shop there so frequently. Lingere must be returned in the exact same conditioned it was purchased as meaning all tags attached along with hanger and must have a receipt. If not, we will need to see a replica of that item from within our store. Boo hoo~! I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. Just take your product in its original condition back to your local Ross store with the purchase receipt. You can either ask for an exchange or a refund in return for your product. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Really, Like I Didn't Need An I.D. Good communication with your bank and with the business where you made your purchase is key. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. My son just bought some Guess men's cologne and opened it in the store. They were much less than the ones I were exchanging which the Associate said it was okay. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. In the case of watches and jewelry, exchanges may be made at the store where you made your purchase, assuming you still have the receipt. Here are some easy to follow steps to get your product returned: Few things to take care before returning your product. 13. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? They have your receipt in the computer system that is activated by your phone number so if you lose your receipt you give them your phone number and they are able to pull it up.