We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. HP Pavilion 500 AMD A10 - 12GB RAM - 1TB Storage Thanks for all you do. eBay: Global Shipping Program If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. Learn more about our Condition of returns policy. and a fun one too. Sit back and relax while we do the work. FedEx Lost Package ClaimFiling Claims Has Never Been Easier, Learn How To File a UPS Lost Package Claim Easily, DoNotPay Can Help You File a Claim for an Amazon Late Delivery Smoothly, Learn How To File a USPS Lost Package Claim Efficiently. Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. What To Do With Old Glasses? 5 Top Tips - Fashion Eyewear UK Who pays for return shipping? What does the EBAY Commuity feel about this. (which did come as a shock we usually have to call 2-3 times to get something resolved). Who Pays for Return Postage on Faulty Goods? If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. 4 min article. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Look at the metal bent in! PLEASURES BY ESTEE LAUDER 3 PC SET PARFUM 3.4 fl oz - ebay.com When the seller accepts your return, you'll receive an email to your Messages with the subject "Send the item back". Love seeing what you guys findVery cool find on the stilts! If you're sending an item back using an eBay return postage label, here's how to print the label: Go to Purchase history . Death certificates show that you died. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. Returns and GSP. If you've already registered, sign in. Since he didnt package it properly, he may not be able to collect the insurance. Once you request a return, the seller should get back to you within 3 business days. What Sold On eBay!My eBay Store: https://www.ebay.com/str/joysnewtoyouOther eBay Selling Tip Videos:How . If you want to start your own business, the reseller business model can be a great place to start. They can then print the label and use it to send the item back to you. I received it with stains and pulls in the fabric. Get streamlined shipping at no extra cost Simply pay the cost to ship. The following day i found out that the buyer didn't like my suggestion and opened a case for refund. This right is protected by eBay's Money Back Guarantee, which also allows the buyer to send the item back to the seller free of charge.. And the fact that people like myself willnever make another purchaseis of little consequence to them. When youre responsible for return shipping, you can choose from a number of options in the return request form. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. They are not allowed to mention a case in feedback. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. Our app can get your gift card cash back, file an insurance claim, and connect you with the loved one in jail. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Exciting News! eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. For instance, you can offer to pick up the item in personor let them drop the item off at your closest store. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. - edited If so I would have called back to get a new representative on the line to straighten it out. Find the item in Returns and cancelled orders. This means that each seller is responsible for their own policies regarding refunds, exchanges, and returns. Listings from Top Rated sellers must offer a 30-day free return policy to qualify for the Top Rated Plus discount and seal. Of if a situation arose where it needed to be returned to me, I would send them the postage. Hopefully this isn't a seller in China. If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Select your carrier and enter the tracking number. Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. You can still close it if things are resolved. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 05-11-2014 Sellerswho automatically presume the buyer is trying to get something for nothing . well I have a problem with this. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. You must be a registered user to add a comment. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Return shipping for buyers | eBay I don't plan on stopping any time soon. If you paid for something via PayPal, but the item never arrived, or you suspect fraud, you can cancel the payment on your own. Have you had an eBay item returned damaged? If the seller receives payment but has not shipped the item, then there is no return shipping cost. A Beginner Seller's Guide to Return Shipping on eBay I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. . From the dropdown menu, select Send refund. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Need an update on an open return request? ), Os produtos selados a vcuo devem permanecer assim, O selo de fbrica no pode estar rompido/aberto. being new to EBAY I wanted to follow Ebay guidelines regarding the handling of items shipped that are damaged during shipping. Scrap Catalytic Converter Typical market prices for a Ford F-150 scrap catalytic converter range from $250 to $800 . I am small, but, getting 2-3 a WEEK. Message 3of 4 latest reply 3 Helpful I don't accept returns, why do I have to pay for a return shipping label? Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. If the seller misdescribed the item or if it was damaged in transit, the seller pays for return shipping. Learn more about return shipping. Saiba mais sobre a Autenticidade garantida do eBay. I worked retail for 35 years. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. That shakes them out of the tree. At your discretion, you could offer (on a case by case basis) to pay for half the shipping. See the Abusive buyer policy for more examples of activity that we don't allow. Free shipping for many products! If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? How many feedback do you have? You're also responsible for any return shipping you promise to pay in your return policy. They can then print the label and use it to send the item back to you. Ebay does not accept pictures in disputes, why would a seller? You'll see this option if the seller has offered an eBay label, or if you're paying for return postage. I responded, telling her that the item was insured and that I will file a claim, but that she might also want to do the same on her end ~ she was not happy about the . This is completely eBay legal, and fair to the seller, as far as eBay sees it. eBay is taking action to protect sellers for shipments to and from British Columbia. Return postage for buyers | eBay You do not have permission to remove this product association. The letter also stated that there would be no replacements sent. That's not "new". Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Jen in Indiana. Otherwise, register and sign in. It is a tough call depending on what side of the fence you are on and there are both dishonest sellers (shipping damaged or wrong goods) knowing too expensive to return and dishonest buyers making false claims to get money and merchandise. So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! We had to file a claim for an item that was sent to us in broken condition (was not damaged in shipping). Se o item for devolvido depois de usado ou danificado, voc poder emitir um reembolso parcial para o comprador. Uma das bases da experincia no eBay o nvel de confiana entre os usurios da comunidade eBay. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. 1997 - 2003 Ford F150 - Selling/ recycling Catalytic converters - A We hope that we didnt portray eBay as being perfect all the time for every transaction. As others have said, why have the customer pay (dearly) to return a useless item? Choose the label you want to send to your buyer. Item damaged in shipping - PayPal Community Comment below and let us know what happened and how you resolved it. I dont think they really read this post. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. Since it is already broken -- and I presume unusable/ unsaleable-- would it be any cheaper to flatten the box to make your return package less bulky? Condition of returned items policy | eBay I received a damaged item (it happens, I understand that) and was politein my communication with the seller. A similar issue happened to us recently. If you don't ship the return by that date, we may close the request and you won't receive a refund. The seller has 3 business days to get back to you. RETURN POLICY - Riffraff Returns & Refunds | eBay Who covers the shipping costs depends on why you're returning it. Item Return - Who pays return shipping? - The eBay Canada Community Select the shipping carrier from the dropdown list. It could not hurt you. Individual policies will vary from shop to shop. Double check that your information is correct;falsifying a customs form is against the law and eBay policy. If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. If you select Other, enter the carrier name. Find It In Seconds! Your email address will not be published. We used the other account for our own private purchases. When Customer Support decides a case in your favor, well send your refund to the PayPal email address you used to purchase the item. Heres how: Locate the order in Seller Hub opens in new window or tab or My eBay Sold opens in new window or tab. If its a non fragile item filling the box so their is no air bewtwen the item and the box is sufficient. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. Good luck. You must have gotten just the right customer service rep at just the right time to have had no problems. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. I guess it always boils down to buyer beware! , Most single items can be wrapped with 3 of padding in a single box. Itens devolvidos que no atenderem aos critrios abaixo podero estar sujeitos a um reembolso parcial. I was paid for my item and the original ship cost. The seller keep the sale price but their funds may be on hold for a week. But , as we all know, not all sellers (or buyers ) are honest. A lot of people, well, I dunno. Or perhaps send a replacement if you return the item via untracked shipping? Sometimes you have to look at the larger picture, the tone of the communication, the feedback of the buyer and decide the case on its own merits. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". All sellers need a filter to keep the "stories" out. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. Ask the buyer to use a label you sent along with the item. Damaged Item Who Pays Return Shipping? Learn more about our Condition of returns policy. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. We recommend using a tracked service for return shipping. eBay return postage labels with Australia Post or HUBBED are available for most domestic returns. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. Why would the buyer be liable for return shipping if damaged by the carrier? Who's responsible for return shipping costs depends on why the item is being returned. They paid $4.99 shipping and handling and due to their location the actual shipping was less. But that was not the case. Defective. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. Return postage for buyers | eBay If they deny it, escalate it to eBay and they will more than likely rule in your favor. . You can choose whether to accept returns if a buyer changes their mind about a purchase. How To Write a Return Policy (+ Free Template) (2023) - Shopify I sold an item and buyer said the shirt was faded, so I had to pay return shipping. So sorry to hear that Donna! We called eBay ( BIG KEY! To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. Return an item for a refund. If youre sending funds to cover the shipping cost, the buyer isrequired to fill out the customs forms. So the buyer gets 6.50 from eBay. Choose Print label. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Get it as soon as Sat, Oct 15. It should have the return policy on it. We would refund a buyer if an item was damaged. I sent him an e-mail stating to let me know if the shipping company needed to pick up the item for inspection so I could leave it on the porch. When the buyer is returning the item to you, the cost of the label will be charged to your account once its scanned by the carrier. Adding tracking details to your return helps protect against delays or issues in the refund process. These charges are based on rates negotiated by eBay, and are typically less than what you would pay the carrier for the same item. Use the carriers shipping calculator to find out how much return shipping will cost. To request a return, select the item you want to send back from your recent purchases above, or use the button below. Items may be returned within seven (7) days of receipt if the merchandise was damaged during shipping or if there was a major distortion in the description. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. This is a tough one, and I feel for you! But I trust my judgment and I'm hardly ever wrong. The stilts were a pretty great find! When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. I first offered a suggestion of a simple repair that would bring it back to original condition but bottom line I would give a full refund. Also, the seller cannot refund GSP charges. Who pays for return shipping cost on items damaged during shipping? - eBay USPS Package Tracking Not UpdatingWhats Wrong? For example, if a buyer purchased an item for $50 and wants to return it, the seller is only obligated to refund $30 of their original payment. Yes, there are some unscrupulous buyers out there but this is one of those situations where you should have just issued a refund, written off the loss, blocked the buyer and moved on. If the buyer decided the item was fine, but not what he hoped (Buyer Remorse), he pays for return shipping. When you send your item back, make sure you use tracked shipping and add the tracking number to your return request to avoid delays or issues in the refund process. eBay has a specific money-back guarantee that applies to wrong and damaged items. I sent an item back to the seller, but it got damaged at some point in the shipping process. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. Dunno about that. Oh, I totally agree. The seller will also pay for return shipping. If youre a reseller in 2023, you can find deals on items in many places. eBay sellers can include a restocking fee of up to 20% for returned items. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. I shipped an item and it was damaged in shipping. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. The good news isyou dont need to explore all this yourself! You can also start a return request from your Purchases in My eBay. Returns & Refunds | eBay The amount of horse-hockey stories that would phone or walk-in was astounding. I'm not confident that I will receive the refundif I don't send with tracking. Hope that helps. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Do You Charge Return Shipping on Damaged Items? Recycling old glasses is a great way of making the materials used in your spectacles last longer, and avoids unnecessarily sending them to landfill. You can offer returns on individual or all items and distinguish between domestic and international return policies. Voc poder devolver o item se o vendedor aceitar devolues, mas, como o produto no est mais no mesmo estado o qual foi entregue, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I responded by contacting EBAY to get the proper procedure done and when I was told what to do I followed the lead of EBAY Customer Support and that was to give a full refund upon the return of the damaged item. Disclaimer. If youre unable to determine the cost, contact the buyer and ask them to provide a quote. Make sure to follow our, If you use an eBay return label, tracking details are automatically uploaded, For non-eBay labels, the seller may have added the number for you. To read more information about Buyer Returns see General Escrow Instructions Section 5 and 6. Returns? Who Pays? - Sell on Amazon - Amazon Seller Forums Jump into our 5-day e-mail intro course to see if this could be something for you. There is a reason why thousands of honest, experienced long-time sellers are leaving ebay and selling on other platforms. Just initiate it as such, and the seller can either approve or deny it. 2 min article; Heres What You Should Do. Part Number: HPE-HP46C-MAG. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Returned goods are a problem for retailers, resellers are cashing in - CNBC Some sellers . not all. eBay Item Damaged in ShippingWhat Should You Do? - DoNotPay eBay Buyer Wants What? (Returns and Refunds Edition) Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. Who is responsible for return shipping costs? Tips for returns Thanks. This is what Ebay has gotten to and why sellers are the way they are. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. It has mostly been a hobby that makes some extra cash, but sometimes it serves as my main income as well. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Why should a buyer be out anything because they got something broken? If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. Why would the buyer be liable for return shipping if damaged by the carrier? Buyer pays for return shipping? - The eBay Community As a seller, I know when I'm being ripped off or when someone is being truthful. No, this seller is not in China . he's American. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. If you copy and paste the tracking number into usps.com it will tell you under product information if it was insured or not. 'Sitting duck' eBay sellers take a stand against the - the Guardian Specify a refund amount for the item or for the order. eBay Selling! Damaged Item Who Pays Return Shipping? What Sold On eBay Ive had this happen and the ebay help boards are full of examples of this. So what I have learned is that the accident of damaged items in shipping is neither the Buyers fault and or the seller's fault with exception to faulty packaging and that the EBAY standard of Buyer's responsibility to pay for returns is not fair and what would be a somewhat remedy. . Home Equipment Ebay Returns Who Pays Shipping. How you request the return depends on how you bought them. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. eBay Selling! Simply retain your proof of postage as-per PayPal's terms and conditions and submit a claim for a refund. This will also add you to our flea market flips and eBay tips newsletter that we send out 1-2x most weeks. FREE Shipping. Who pays postage on returns - Amazon 2 min . You won't be able to re-open the request once it's closed. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. We called eBay (BIG KEY! It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Em caso de item devolvido depois de usado ou danificado, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. I've had mostly positive experiences as a buyer and I know that,occasionally, we're going to end up unhappy. This is what Ebay has gotten to and why sellers are the way they are. Its important to request the refund within a timely manner. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? An honest , ethical seller will refund return shipping on a defective item. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns.
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