5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I'm out $200 because this was a last minute purchase and I know that no one will pay that amount for a single seat at a Broadway show (well not for the seat chosen). We are changing the way you register and sign-in to the StubHub Community. StubHub offers refunds for pre-policy change cancellations - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Never Will I Buy From Stub Hub Again. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. I would advise taking this route to get resolution from StubHub. Never Again. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. I placed the call today, which is the day after. The total number of refunds associated with the settlement is difficult to piece together, and likely could fluctuate depending on how many impacted consumers make claims in the process. Companies doing business in the state can have any policy they choose, but it must be disclosed and can't be altered after a transaction. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. Site says venue will honor original ticket but when i click on view tickets nothing there! Sorry we couldn't be helpful. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Yes tonight I was buying US Open Tickets and meant to buy Day session and by accident I bought night session. It started giving credit instead: a voucher worth 120% the ticket price. 'You're stealing my money': StubHub leaves customers feeling screwed This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. "These consumers made a deal with StubHub," he said. We were going just to see one of them. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. StubHub Issues Response To Voucher Policy Frustration - TicketNews Danielle is the author of this solution article. Customer service all the way to your seat, 2000-2022 StubHub. Stub hub has failed its customers once again with a terrible return policy. This all happened within an hour after the person bought them. Their poor customer service folks! However, if it's not in your name you can't get this done. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. I went to use the credit on my account, and nothing showed up. a cash refund, but that cash refunds remained the default. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. The cookie is used to store the user consent for the cookies in the category "Analytics". StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 This cookie is used for the website live chat box to function properly. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. Nobody will know until game day. What if I never got either? So is Amazon, but they can cancel orders and issue refunds. I won't let them take advantage of fans like me by ; and they have friendly voices. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. I got real sick and cannot go to the concert I need to possibly get reimbursed please. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. At NO stage did they advertise this game as a TBA or TBC date and time. These people are entitled to their money back. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Unconscionable Money grabbers. It reads Refund in Progress. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. i have attached the information from the venue. StubHub offers refunds for pre-policy change cancellations If you want your refunds, go through your credit card companies or banks. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. StubHub Return Policy [Quick Information]. On July 30, 2016 I purchased 5 tickets for Jennifer Lopez's "All I Have" show in Las Vegas from StubHub.com. Then over night, we lost our jobs and the shows were all cancelled. As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. My tickets were 100% real. to see the game on TV? Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. I called them within minutes to change the seats and they basically said I'm stuck with those seats. Did you find it helpful? It not I guess it is small claims. ""You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. while we were at work. The buyer gets refunded fine, but why I am being charged their refund? StubHub is a ticket resale and exchange service. THESE PEOPLE ARE ENTITLED TO THEIR MONEY BACK. StubHub's FanProtect Guarantee : StubHub Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Overcharged. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? The potential loss of revenue facing Live. Stubhub is such a ripoff. Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Tickets were either never delivered or arrived late. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I sold two tickets on StubHub and only received payment for one. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . This cookie is set by GDPR Cookie Consent plugin. I personally don't mind companies offering this as an option, but the option of a full refund as per the terms when they purchased the ticket should also be . For sure I can warn any one who is going to use this service. The cookie is used to store the user consent for the cookies in the category "Performance". Is there any way to find out if its still being processed at all? StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. I bought tickets that had limited or obstructed view and it did not show on the website, or least I didn't see it. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. COVID refunds: Wisconsin, StubHub settlement reached - WITI I will never use stubhub again. hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com Remember to provide us with valuable feedback. The event has been passed, and no new date has been posted. Copyright 2012 - 2023, ReturnsAndRefunds.com. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. I WILL NEVER USE STUB HUB EVER AGAIN. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers.
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