It is also possible to claim for any damage that may have been caused during repair works. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. Gateshead, England Jobs - 16,311 openings | Glassdoor Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Home Group | Watergate Court, Gateshead The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Call us on 0333 050 8887 to start the process or fill in the form. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. You can create a free account to post activities, services and promote organisation working in Gateshead. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor NE8 1HH Council residents in Gateshead waiting nearly a month for house repairs Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". You can also claim compensation for the damage that has been caused during repair work. Any resident with My Housing Account can access this service. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Gateshead, England. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . My flat was repaired in time for my childs birth and I received rent refunds and compensation. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Housing contact details - Gateshead Council When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Wherever possible we will place the order immediately. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. As a council housing tenant, you are entitled to a good standard of living. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. 0191 433 3174. housingadvice@gateshead.gov.uk. People living in Gateshead Council properties have to wait an average of 29 days for housing repairs to be completed, according to a new council report. Gateshead Council aims to complete the backlog by late March next year. "The garages at Leam Lane had already been condemned, and we were working towards . Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The contractors are currently repairing seven properties a week. Your Employees Portal - Gateshead Council If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. We are Gateshead Council's Housing Team. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. Always ask to see this card before letting anyone into your home. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. Gateshead council tenants wait almost a month on average for repairs Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Housing Disrepair Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council The panel decides which services they review based on various criteria. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. The site has been designed with residents and local groups to ensure it is easy to use. To access this support or speak to an advisor, contact Business Gateshead today. You can also include claims for loss of earnings and care costs if necessary. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. 27,852 - 30,151 a year. People really are our greatest asset at Gateshead Council, and we value every employee. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We hope to reschedule these eventsat a later date. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Request a FREE property inspection to find out how much your claim is worth. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. %PDF-1.5 Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. 182-184 High Street However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Were delighted that you want to come and work with us. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. <> The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Internal deterioration such as damage to carpet, walls etc. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. East Ham The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. There are no emergency or urgent repairs outstanding at this point in time. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Work continues to address 3,000 Gateshead Council property repair We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Wednesday 2nd November 2022. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. We are Gateshead Council'sHousing Team. A public consultation on the future of Gateshead Council's Leisure Services has commenced. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Thursday 26th January 2023. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Gateshead Metropolitan Borough Council | Complaints - Housing Disrepair Connected Voice are collating information about support across Newcastle and Gateshead. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. View details of your former and current tenancies including rent statements and repair. Youth justice services: North East and Cumbria - GOV.UK Unfortunately, this job posting is expired. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Information, Advice, Services and Support - Gateshead Local Offer SEND Well, theres so much on offer and heres just a few of the highlights! Some of these repairs need to be inspected before the repair can be done. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. Housing Repairs and Maintenance Service Gateshead - Government Online Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We will need to look at what has been damaged so please don't throw anything away. We encourage our people to think differently, do the right thing and be innovative. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. However, our partners are continuing to deliver a series of . <> Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. The team were very helpful and understanding of my dangerous situation. about Our Customer Scrutiny Panel needs you! You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Copyright Andy T - 2021. Equipment services :: South Tyneside and Sunderland NHS - STSFT Top Jobs in Gateshead, England. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. 4 0 obj Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. New online repair reporting system launched - Gateshead Council Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Repairs update - Housing Team at Gateshead Council | Facebook This covers things like outside painting, replacement windows and annual gas servicing. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Some of these jobs need to be inspected before the contractor can start the work. News - GO Gateshead If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. Gateshead View my payslip. The department is on the lookout for more callhandlers and building technicians. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. Repairs & Voids. Failure to do so could give you grounds to make a council house disrepair claim against them. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. Reporting repairs Home. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Please ask your Neighbourhood Housing Team for details. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. This includes both small leaks and emergency repairs. Appointment Types - Gateshead Council The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. These are repairs which need quick attention and don't need an inspection first. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. There's also additional service charges from 115.85 a week, this cost is eligible . Regent Street The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Gateshead Council aims to complete the backlog by late March next year. If your repair can't wait until the programme we will carry it out within the normal timescales. 1 0 obj They should all be done. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. endobj London Read more about the Housing Capital Investment Programme. The council is responsible for most repairs to your home. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. You should report any damage to your local housing office. If this is not possible, we will replace with the items we hold in stock. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008.
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