The complaint says StubHub decided to reverse its policy and issue only coupons at a time when many consumers could desperately use the cash refunds. In the . Bear in mind that the information in this blog post summarizes the allegations put forth in the following legal complaint. They sell you things they don't actually own and if there's an error, too bad for you. The court is expected to rule in favor of the plaintiffs at the end of the year. And the seats they offered were listed for $30 less than the ones I purchased. I called them today, and at least they answered and a nice woman said she would escalate the refund and personally get back to me with an update. Add me too please! Report: StubHub Caves on Fan Refund Demands After 15 Months - TicketNews I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) I am not paying for this $500 nonsense. StubHub Ticket Refund Settlement - $9.5M for canceled events. Covid-19 A founding partner at the firm, Eric has negotiated groundbreaking settlements that resulted in reforms to business practices, and have favorably shaped the laws impacting plaintiffs legal rights. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Before commenting, please review our comment policy. Thanks ! StubHub to Dismiss StubHub Lawsuit - Lawyer Rule StubHub said I had to wait 7 days after the show took place to get my money. StubHub to Refund Over 75k Customers for Events Canceled During the For more information about reviews on ConsumerAffairs.com please visit our StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. StubHub Settles Multi-State Lawsuit Over COVID Refund - TicketNews While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. The suit was filed in error, according to the plaintiff. Despite Cassidys representations, cash refunds represented a key component of the contractual agreement between StubHub and ticket buyers that goes beyond mere convenience, the case claims. StubHub sued over refunds for canceled events during coronavirus Angry Fans Say First the Concerts Were Canceled, Then the Refunds The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. I deleted my account. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. In last weeks opinion, Judge Gilliam once again determined that StubHub failed to produce evidence showing that the plaintiffs assented to the arbitration agreement when they purchased tickets on the app. Save my name, email, and website in this browser for the next time I comment. Unsubscribe easily. I am still awaiting a refund for a Nets game postponed in December. StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico The plaintiffs may also opt to file a lawsuit on their own. StubHub Hit With Class Action Lawsuit Over Coronavirus Refund Policy McMillan challenges the policy change, saying StubHub did not act fiscally responsible. Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. You must contact the The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. To sum up, they said there was nothing they could do and seemed to take absolutely no responsibility, blaming the seller, despite their entire business being based on brokering third party tickets. StubHub has stated that they will provide no comment on pending litigation. Either take their alternative or take a refund. I had to spend hours on the phone with StubHub just to get them to do their job. How to Get a Refund from StubHub - Christian Small I had to do all the work, not them. Ive used Stubhub for over 4,000 transactions. Check out our list of Class Action Lawsuits and Class Action Settlements you may qualify to join! StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. A Settlement has been proposed in the class action lawsuit Susan Wang and Rene Lee v. StubHub, Inc., Case No. Terms and Conditions. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow They told me to sell them. The lawsuit looks to represent anyone in the U.S. who purchased tickets on StubHub to events that were canceled in 2020. Speaking to the broader business model of companies like StubHub, Vivid Seats and Gametime, the case places the blame for StubHubs inability to provide cash refunds in the face of mass event cancellations on its inherent shortage of operational cashflow. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. We value your privacy. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. Shortly after, in May, StubHub . Your email address will not be published. Class action complaints are a matter of public record, and our objective on this website is merely to share the information in these legal documents in an easily digestible way. The MDL transfer order can be found here. She told me this escalation process would take 3-5 business days. Never got my refund, asked for compensation and never anything. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHubs method of displaying ticket fees charged to purchasers violated California consumer protection law. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. I found out they listed under a wrong account. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund StubHub, Ticketmaster win in MLB ticket lawsuit - Yahoo! News You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Well start sending you the news you need delivered straight to you. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. Required fields are marked *. 2. Should You Become a Constitutional Lawyer? According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. In March 2020, as the scope . Excluded from the Settlement Class are ticket purchases made using StubHubs app for mobile devices and tablets. The judge will rule on whether to allow the lawsuit to proceed as a class action or not. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. Class Action Claims TicketsOnSale.com Owes Refunds for Concerts StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. Who should shoulder those cancellation costs? The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . Please use any other ticket resale company this one doesn't care about their customers. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. As a result, the attorney generals for 10 states and the District of Columbia jointly filed a lawsuit on behalf of customers who were unable to claim refunds. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. Less than two weeks later, StubHub amended its policy. Ticketmaster, StubHub removed from MLB ticket refunds suit Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? Read the complaint here: StubHub Refund Class Action Complaint. I bought my tickets under a much different safety expectation. As the lawsuit describes it, StubHub for years used its FanProtect guarantee as a tool to get consumers to feel comfortable with paying substantial prices, often beyond face-value for event tickets on the companys secondary market. This is the only way to get a cash or credit award under the Settlement. In May this year, McMillan had purchased two tickets on StubHub but was denied a refund due to the NHL suspension. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. In response, he received a refund in the form of a coupon worth 120% of the original price. 1:12. Deadline: May 17, 2022. I continue to get the runaround from them they dont give you all the information you need to request a cash refund you have to keep calling them back and when you do youre on the phone waiting for 2 to 3 hours waiting for somebody to pick up on the other end. A $5M lawsuit was filed against StubHub over their updated refund policy StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. You will not receive a Settlement award under the Settlement. Para una notificacin en Espaol, haga clic AQU. At the same time, buyers expect immediate refunds. FALSE. The Hollywood Reporter is a part of Penske Media Corporation. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. Prior to the COVID-19 coronavirus pandemic, StubHubs FanProtect Guarantee told customers that You will be refunded if the event is cancelled and is not rescheduled., Following the COVID-19 coronavirus outrbeak, many StubHub customers have reported that the company refuses to stand by the FanProtect Guarantee, which required refunding customers for cancelled events. Come to find I was charged $300 from my bank account. I was informed they could not secure the tickets from the seller. The case is based on an NHL game that was canceled because of a strike. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. If the show is rescheudled your tickets are good for the new date and you can either attend the show or sell the tickets. If you are interested in participating in the class action, please contact us at Toll Free: 1-833-630-1789 or Email: stubhubclassaction@kmlaw.ca. Easy sales process: Previously, she represented workers and retirees at a national employment law firm. Moreover, the company will be forced to refund its customers. Required fields are marked *. StubHub refund ruling highlights Calif. precedent companies despise I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. Whereas last year there was a bubble for most of the year and fans couldnt attend, now all that counts is the money grab. Do You Have to Pay Taxes on Lawsuit Settlement Money? The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. The NHL postponed its season on March 12 in the massive wave of. The Court in charge of this case still has to decide whether to approve the Settlement. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. The next day, I received a $500 charge. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. StubHub is a scam and a fraud. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. All Rights Reserved. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. As the complaint puts it: The COVID-19 cancelations and Defendants trademarked FanProtect Guarantee should have meant that StubHub ticketholders like Plaintiff were promptly refunded their hard-earned moneymoney consumers now need more than ever in a time when many of StubHubs customers have lost their jobs and are suffering financial hardship. Please be patient. StubHub to refund over $3 million to more than 8,500 Colorado customers Instead of instituting responsible financial transaction policies, (StubHub) made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was cancelled and they could not promptly collect from sellers.". Buy sports, concert and theater tickets on StubHub! I call Stubhub. Id like my money back! When I called them on itthey said it was my fault and I have to resell the tickets. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season.
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