5.1 Investigations. Viagogo does not pay sellers unt. -Explore the world's largest selection of events. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Tickets - Concert, Sport & Theatre Tickets | viagogo the Ticket Marketplace In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. This may limit your ability to be grantedanother visa. Kiwi issues warning after Viagogo 'ripped off' elderly mother 6.4 Release. Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. Corporations found breaching ticket reselling laws can be fined up to $110,000, while individuals can be fined up to $22,000. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. Provide documentary evidence with your request to support your claim. Copyright (c) 2006-2023, viagogo AG. "Viagogo has also failed to specify, in a prominent way, a single price for tickets advertised for sale.. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This means the advertised price looks cheap, but extra fees and charges get added at the last moment. How do I find tickets I've already downloaded? In August 2017, the ACCC announced it was taking Viagogo to court. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. 1. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Viagogo Refund Policy MoneySavingExpert Forum ! The email response they send is a template. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. This website is using a security service to protect itself from online attacks. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Viagogo: Reviews, Complaints, Customer Claims | ComplaintsBoard More like the well-compensated enabler of a dodgy platform for ticket scalping, it seems. If you search for the tickets and the website has the word Viagogo in the URL, do not buy. You can email the site owner to let them know you were blocked. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 6.5 Tax Indemnity. you lose thetravel facility remaining on your previous visa when your RRV is granted. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Contact @viagogo over social media Set up a Twitter account. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. NSW Fair Trading investigating Viagogo for unlawful behaviour. They may do that if you make a fraudulent claim. Is Viagogo a scam? - Holiday Travel Forum - Tripadvisor 5.3 Disclosure of Information. viagogo is a global online platform for live sport, music and entertainment tickets. She warns other event goers to avoid Viagogo at all costs. Ticket reseller Viagogo fined $7 million for misleading Australian They do not deliver the tickets, the ticket holder is supposed to deliver them, and if they do not deliver them, nothing can be done. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Warning issued about Viagogo after claims four Wiggles tickets - 9News In another case related to Elton John, a consumer, Glenn, got in touch with us to describe a typical Viagogo runaround. drawing in customers with a headline price and then dripping in additional fees during the booking process also known as 'drip pricing'. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 2.3 Username and Password. We will not allow You to buy or sell tickets before You have registered with Us. I entered the incorrect email when registering, how do I change it? But the messaging in small letters at the very top of the screen is easy to miss. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Examples included a ticket for the Book of Mormon advertised at $135 but which was sold for $177.45 including booking and handling fees, as well as Ashes cricket tickets advertised at $330.15, but sold for $426.81 after fees were added. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. Piggyback tickets may not be sold in the same listing. Buying tickets to events | ACCC - Australian Competition and Consumer ACCC orders ticket reseller Viagogo to pay $7m fine for misleading viagogo AG is registered in Switzerland, Company No. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Facebook page for Australian Department of Home Affairs, LinkedIn page for Australian Department of Home Affairs, Visa Entitlement Verification Online (VEVO), (Subclass 870) Sponsored Parent (Temporary) visa. Ticket-holders to postponed events will be able. First result is the viagogo site, clicks on it looks legit, goes though the motions to buy tickets at Sky City, almost saves herself by balking at the extreme cost of A reserve seats ($520 for 2) then the booking fee of $190 plus other costs/fees/charges but ultimately went thru with it because she didn't want to miss out. To be eligible for a VAC refund your application needs to have been finalised. The Viagogo Refund Class Action Lawsuit contends that Viagogo's action is in direct violation of the company's stated policy. There are limited situations where refunds can be granted. At no time do We provide the Buyer's payment information to the Seller. It also failed to adequately disclose to consumers that it was not a primary ticket seller. To be a member of this Site, You must agree to accept the terms in this Agreement. Minister for Small Business. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Event dates, times, venues and subject matter, which are listed on the ticket, may change. 2.4 Listing. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. He described one category of representations as having been made on an industrial scale. You also agree not to separately contact the Buyer at any time for any reason. I brought a Westlife ticket from Perth Australia for their concert in Singapore on the 16th February 2023. Dec-23-2017 03:49 PM. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. The court found Viagogo's use of phrases such as "only a few tickets left" was deceptive because they related to tickets available through its own website not the overall availability of tickets to an event. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. He'd been ripped off, and getting his money back from Viagogo was a months-long ordeal that took a toll on Dugald's mental and physical health. Your IP: In late 2019, many Elton John fans who bought tickets on Viagogo were reportedly refused entry to his Adelaide show. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. My event is cancelled or postponed - What do I do? Your rating will help us improve the website. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. 2.16 Season Cards. Consumers urged to avoid viagogo | NSW Government The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. "This includes that reseller platforms must disclose to customers their role as a reseller, must warn customers that prices may be higher than the face value of tickets, must publish the face value of the tickets, and must provide transparent pricing including the value of fees, taxes and delivery charges. After you raised a dispute did paypal stop or refund deduction from card? The ACCC took action against Viagogo in August 2017, and in April 2019 the court found Viagogo had misled consumers. According to the consumer group Which?, Viagogo's terms and conditions say . When We receive an offer by bank transfer, We will check to see if the bank account is valid. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. Read Customer Service Reviews of www.viagogo.com/au - Trustpilot Ticket listings are a representation of actual seat location. arrow_forward. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 3.3 Laws and Regulations. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. 198.54.123.248 AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket.
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