They didn't even attempt to make it right. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews First received an e-mail asking me to call because there was an issue. How safe are tickets sold on Vivid Seat, StubHub and SeatGeek? - WCPO The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. They refunded, but I am out 2 nights for the hotel. We apologize that you didn't receive the tickets you requested, Charlotte. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. Great customer service skills. Vivid seats scammed me : r/Scams - reddit That clearly didn't happen bc I received NO TICKETS! If there is more I will do that as well lost time and money. Vivid Seats Reviews | 9,001 Reviews of Vividseats.com - ResellerRatings The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. I feel that this was very deceptive marketing as the title for the purchase should be listed as FAST PASS LANE ENTRY- NOT A TICKET since that is what it is. Making sure our fans are able to attend their desired event through us is our top priority. Products used:Tickets for an upcoming football game. Who Sets the Price on Vivid Seats? Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats The latest review was 2 months ago. I asked to print the tickets for my group but was told I had to use the electronic system. I have read many many complaints about the 'fake' guarantees. Vivid Seats Review: Is it Legit, Reliable or a Scam? I usually stick to stubhub. Vivid refused a refund! Despite very different reviews, the site is very popular not only in America but also abroad. Its not right that they say they have no control over the seller. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Ticket master from now on! I paid $322.17 for 3 seats. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. We absolutely value your feedback and apologize for the stress this may have caused you. My credit card was charged $328.30 that day. Thank you, you have successfully subscribed to our newsletter! The person the ticket was for has since died. It offers a 100%. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. They can see this but they refused to issue a refund. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. SeatGeek as an app and platform to buy tickets is decent, except the fees are pretty damn high. People need to understand that VividSeats works against you. Yes. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints You get an email when the tickets are sold, and then you either upload them or ship them. Vivid Seats is famous for its courtesy calls. We invite you to reach out to our online support team by social media. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. They deserve to go bankrupt as they cost me $800. I bought 3 with the insurance. What 4 Analyst Ratings Have To Say About Vivid Seats. Is this your company? Looking for the best way to buy and sell mobile tickets? They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. We appreciate you bringing this matter to our attention and will be following up with you again soon. Do not use Vividseats!! Now, VividSeats did respond online saying, "It's our goal that every customer has a good experience, and we want to speak with the Better Business Bureau to address concerns, because I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Customer service told me they will not help me because I already accepted the tickets. So I quickly attempted to purchase another ticket. Vivid Seats ranks 27th among Tickets sites. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. This comment was posted by a verified customer. Vivid Seats Reviews | Shopper Approved I was purchasing 3 tickets and wanted to make sure we are all seated together. And in checking with the Keillor show I found that the show was not sold out! 10.1K Ratings. Desired outcome: I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Below is a collection of reviews and ratings pulled for your easy reference. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. Disputed several times and no resolution till this day. At this venue, Section B is behind the Pit. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard I called 2 seconds after I saw the $960 total. If you have any additional questions, we encourage you contact our online support team by sending us a DM on social media. The sale of these tickets even violates Virginia state code which states: 59.1-466.6. I expect to pay the normal service fees, but not what you charged me for the tickets. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Vivid Seats Reviews I was going to the AFC championship game and bought a parking pass from Vivid Seats. The insurance was $65.82. He checked several times and assured me that the seats were handicap. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I would like to warm people to avoid buying tickets through Vivid Seats. Submit a complaint and get your issue resolved. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Nowhere on their site did it say that these two tickets wouldn't be next to each other. They refused to issue a refund as they said the tickets were sent via email. Going to more events with Vivid Seats gets you to more events. I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Lack of preparation and communication from the recruiter for each step of the process. We are all set now and appreciate her cheerful assistance. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I then twitted Customer Service and again advised these were upgrade. Lots of filter options to narrow down events. Claim it and get a lot of features. We're serious about getting you to the live events that you love. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. I bought tickets 2 months in advance. I own a venue. The issue was they didnt have the tickets, but had 2 close by. They deserve to go bankrupt as they cost me $800. I feel that you overcharged me. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Address: 111 N. Canal Street. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. Takes no accountability for a time glitch that had us go to a show at the wrong time. I never received my tickets but was charged for them. All I got was a run around, excuses, and finally no response what so ever. The third party did not send us the electronic tickets. Vivid Seats Promo Codes | 10% Off In March 2023 | Forbes Not game day yet so have not opened app for seats. Barbara, who is my agent, was absolutely the best that you could have. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Over 100 million tickets sold. I don't expect they are willing to give an apology. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Received a correct order confirmation but when the tickets came in they moved me to a different section. The second time was one of my worst experiences trying to buy event tickets. Thanks Vivid Seats. THEY ARE SCAMMERS. Save. Definitely recommend. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. She says no digital. Showed up after start of game and lot was closed. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Contact Customer Service | Vivid Seats Yes. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. I thought Vivid was a pr0n company. And on top of that he made sure I got my credit for my [purchase, Amanda from vivid seats was very helpful purchasing our parking pass, very perfesaiomal answering all my questions and help pick best parking. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. She knew exactly what I needed and arranged to have it. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Credit care company is stating they rejected my dispute because all sales are final. Vivid Seats Reviews (2020) | Is VividSeats Legit Tickets? Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. What I received were tickets in Section B, Row N, Seats 147 & 148. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. Your trust is important to us. Dial 833-228-5143. The request was put in minutes before. Tickets were electronic via phone. Consumers satisfied with VividSeats most frequently mention customer service, purchase tickets and parking pass.VividSeats ranks 4th among Tickets sites. Paid over $300 to an event that was postponed minutes before it was scheduled. Downgraded Tickets Sent - Not what I paid for. Disgusted. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Working at Vivid Seats: 108 Reviews | Indeed.com From over pricing. Absolute worst customer service ever. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? How you capitalize via mass buyout of tickets and resell with fees and markup prices. This is clearly a loophole being used often by venues to protect these ticket scammers. Tickets must meet standards set by Vivid Seats they must be for a U.S. event, and you cant sell tickets before you own them. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. It asked how many tickets I wanted which I selected two. I could not attend. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). None of the options worked for us NEVER will I use this company again. Day of game they said only had 2 tickets available and sold my other 4. We lose as a result of your opportunistic business model. So I have no tickets and am out $600. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at [] I complained and they advised these were upgrade tickets and no refund would be issued. This is an unfair and unnatural economics meant to hurt you. He was very knowledgeable and courteous. My first time buying here, Vivid Seat tickets to the Jersey Boys Concert, Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. There was some type of electronic glitch. Here are 8 tips for writing great reviews. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Just go through Ticketmaster or the event website directly. It is never our intention to make our fans feel this way. I am very disappointed in not being able to attend the show. Service 16 Value 14 Shipping 9 Returns 6 Quality 10 Positive reviews (last 12 months):76.5% Positive 13 Neutral - 0 Negative 4 View ratings trends is vivid seats legit - Tecdud.com Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Date of experience: 26 February 2023. 100% Buyer Guarantee is a complete falsity. Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . Heads up. Vivid Seats. I was charged $1, 053.00. Beware. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. I do expect a responce and an apology for this overcharge. Unsubscribe at any time. UNLV Rebels at Utah State Aggies 2x Football Tickets. Conveniently buy and. I bought tickets on Jan. 8th of 2020, which the event was to be Aug. 8th of 2020. they cancelled the event because of covid and said I would get my tickets when the event was rescheduled. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. Vivid charged me 78 dollars for a 30 dollar ticket. 2. Got us a great deal on our tickets love this company. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Should I buy tickets on Vivid Seats? How it works, fees, rewards Vivid Seats | Event Tickets - Apps on Google Play And, I will never refer you to any of my friends and family. Vivid Seats - Fraudulent agreement / promises made for a full refund It went to automated system and never got a person to talk to. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . We added millions of opinions to our database and summarized over a million opinions. Was not able to get in with those tickets I paid for. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Vivid seats is horrible. Well start sending you the news you need delivered straight to you. Report as inappropriate. Vivid seats is such a scam!!! Contact Us About The Company Profile For Vivid Seats LLC. 2. bradsaid 1 yr. ago. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. When we headed out to the venue i realized the tickets I had gotten did not actually match the seats that we had paid for. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. We launched @recap.email and legal webhooks. The event was then rescheduled for July of 2021and then cancelled again. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Long story short I never received the parking pass and had to pay in full at the gate. Do not trust Vivid Seats!!!! 1st time user. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. It told me the section of the tickets but not the exact seat numbers. After setting up a ticket master account my tickets were sent to me. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. Working at Vivid Seats | Glassdoor Had rented a room just for this event. Unsubscribe easily. Desired outcome: The market price provided by Vivid was over $500 per ticket. Vivid Seats is a trusted and reliable way to buy and sell tickets. Nellis v. Vivid Seats LLC (1:20-cv-02486) - CourtListener We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. My experience is consistent with those reported on BBB. We have a 100% Buyer Guarantee. What is Vivid Seats? Is it legit? Do they have fees? Here's - nj Recent customer reviews are positive. This was an absolute nightmare. When I went on their "live chat" to inquire, they didn't respond at first . Desired outcome: Angel P helped me out. The Insurance is not included. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. We apologize for the frustration you experienced. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! From A to Z, Vivid Seats customer service is fantastic. I wish you didn't exist. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. You can count on usas our fans already know. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. 5 Weeks later changed their policy!!! Vivid Seats $7.5M Event Cancellation Class Action Settlement Please Refund at least $1000. How reliable is vivid seats? Explained by Sharing Culture Do not waste your time or money on this company. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. The request was put. We appreciate your patience. Anyone can write a Trustpilot review. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. SeatGeek Reviews 2022: Is SeatGeek Legit, Safe & Reliable? - Google Scammed!!! Vivid Seats LLC - DE, IL, KY, LA, MA, MI, MN, MT, NC, ND - Bizapedia They won't refund me or get me two tickets together. Full refund and apology for lack of ticket delivery. 10.1K Ratings. Vivid Seats provided fraudulent tickets to me. I will not be using this company again and will never refer a soul. We understand it's frustrating when events are postponed. Couldnt cancel that ticket either. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Meaning the purchaser ( me) is supposed to drive 4 hrs to the event without receiving my ticket in advance. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. These were special seats, including dinner and first 2 rows on the dirt. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Then allows the seller to change the date to the day of the event. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Promised by 2/23. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. I received an email a few days before the game to "Confirm my email". The following is a chronological timing of the events that occurred: Vivid seats are scammers. Thank you. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Spent all week leading up to the event trying to call only to get the worst support ever. Will be buying more tickets from them in the future. First time using Vivid Seats to get tickets. They take your money, and you have no valid tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. This complaint was posted by a verified customer. I someone needs to hold ticket brokers responsible. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event.
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