Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? but when u need support / CS to talk and solve ur problems its literally non existant. On processing the end of the agreement in 55 E. Monroe, it triggered an automatic email but the team is currently setting you up in a new centre and our local team-lead will be in touch with you shortly. Whilst moving is not something you were planning on doing, we often find that leveraging the vast amount of workspace that we manage in Illinois can help us locate an even better workplace for your needs. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). they charged me twice and theyre being difficult.. please help. This should not come as a surprise to any customer. If so I might cancel my Regus ASAP as to not forget. Why? They signed me up for things that I didn't ask for - didn't realize it in the fine print. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. This was not pointed out to me when I signed up for my virtual office. Thank you for your comments, which help us improve. Well. Eventually, Regus members sign a lease, and if you really dive into that contract, you`ll find that it seems pretty one-sided, maybe even unfair, in Regus` favor, of course. Unrivalled workspace. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. I havent been able to identify your account. Then, if you enter the offer code GOURMET17 at the time of purchase, youll be able to buy single-entry passes for 20 (A$37) a visit. This company has the worst customer service I have ever experience in my life. Guests are not included, so anyone entering with you will be charged US$31 per person. There is high turnover with their reception staff and they have terrible customer service. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Global Customer Service at Regus. What actually are you reasons? Man, that would be dirty. Frustrated I shut down the second account as well. Has anyone achieved resolution through the alleged "here to help" email addresses of michelle spires & loraine brle from regus? Michelle Spire You need to enter CC details for Dragonpass, but not necessarily MyRegus. It seems the discounted GBP payment option is no longer available payment is now US27. Its my understanding a lot of people are using the pandemic to get out of agreements without proper cause and pocket money which should be used for business expenses. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. They sited the non renewal clause but I have no copy of the contract in my account. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. 8hpII@z'$,m` "Q`SA1130;vM(Rgf|&39L 10 *e`b`w 9@ ` I didn't know if the transaction actually went through. You fuzzed-out the membership number, but not the QR code (Which can be read to get the complete number). They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. You will regret signing with Regus. Regus' Cancellation Policy is not consumer friendly and is made so most of the contract auto-renewl for another 1 year term. Please note that depending on your email provider it may take a few minutes . if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. If you don't reply to that email you get locked into a contract. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I am surprised that youre now challenging this known process. We also ensure all reviews are published without moderation. Does your user agreement specify proper reasons to cancel? How do you update your credit card details? Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. She is used to taking advantage of people and in a position of power but when its her time to follow a contract she lies and cheats her way out. Michelle Spire You have forcibly taken 2 months` rent without informing us with the details of the deposit card. Get help. 2.3.2. Company Name: Carrie Jaffe or Accurate Assessments of San Diego As a Community Sales Manager, you'll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. In the 12/19 email response, I was told, "once the renewal processed (on Jan 01, 2022) you should be able to terminate the agreement online as normal procedure." Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? The complaint has been investigated and resolved to the customers satisfaction. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Prices are subject to change and will vary depending on the specifically selected products and services. This answer was rated: . Regus helps businesses find and create the right workplace for their people. It is IMPOSSIBLE to get them to stop charging. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. The reps refuse to escalate blatant misconduct on their part to their management. No staff available for contacting on the event day. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. i made an account a day ago and i tried contacting them to cancel my account. Products used:I signed up for a virtual office space. I entered card for both. All our agreements automatically renew before their term finishes for an equal length to the previous one. With such a contract, it is likely that most people who have problems with Regus will give up before they even try to break their lease because they assume the bridge is stacked against them. Pricing and eligibility depends on the lounge operator. In conclusion, careful when u sign with regus. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Please email me at lorraine.brule@regus.com with your company name and details. Wow, Hi Jane, Date of experience: February 19, 2023. This is the first time I am ever writing a negative review for any company in my life. Lorraine Brule The center itself have no problem and sales are nice before you join. As far as the payment is concerned, it has been made in full. Compare them below and choose the right one for your business. I had a membership for over a year. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. If payment is not received by the due date, we incur administration in managing your overdue account and, though we would like to avoid charging you for this, we will need to pass on a late fee to you. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. Hopefully theyre just verifying the card (although thats a large amount) and not actually trying to bill me. Do not do business with this company! For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. This will surely increase the credibility of your complaint. Interested in a product or service at this location? Kind regards, Absolute disregard for tenants. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. I await their reply. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. When I called the number to sort things out, the number was disconnected. I was blessed to have the opportunity to be part of the church. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. I cannot stress enough the lack of professionalism and poor service. The app makes it easy for you to do business, allowing you to manage your account and bookings all in one place. We also expect DragonPass members will be able to access the new Aspire Lounges located in Perth, as well as later in Sydney, Melbourne and Brisbane. Well done regus u are scum, Tip for consumers:stay with regus if u want to lose your money, Hi, This sub is not for advertisements! Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. In case, there is any cancellation fee or refund, make sure to include the same in the. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Its clear from reading your comments that the main reason for your review is that of your agreement. On the other hand, this lease does not prevent Regus from suing the member unless it stops terminating the agreement by not making the agreed payments. Doing so will take you to a sign-in page. Askcenter staff for availability and pricing. In the next paragraph, you should ask the authority for confirmation of cancellation. if so what was their response. If you had paid the remaining contract value in full, as you state, your account would not have been sent to a debt collection agency so I would love the opportunity to investigate further but havent been able to identify your account. %PDF-1.6 % Global Customer Service at Spaces. Regus offer serviced office space, virtual offices, co-working spaces, and meeting rooms in centers across the world. Your language and other settings can be amended through your online account i. E., myregus.com. The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. This is held for seven days only as a fraud-prevention measure. Your days must be used within the month they are allocated. Hi Cami, Im sorry that you feel this way. Build your presence fast, anywhere in the world. Regus received the letter and allowed me to cancel my agreement with them! It was an outstanding experience at the gym.Looking forward to getting your confirmation receipt. This review was chosen algorithmically as the most valued customer feedback. Move out, and move on. Consumers complaining about Regus most frequently mention customer service, office space and credit card problems.Regus ranks 5th among Coworking Space sites. Building issues almost daily, with zero empathy for the tenants of their spaces. And answer could take 2-3 weeks! Find another option. They charge an excessive retainer fee. Just terrible management at Regus. Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. And that`s why I decided to write this post because. "If you don't cancel my account and refund my money, I will drive to your location, and we can talk about this in person". its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Thank you, The complaint has been investigated and resolved to the customer's satisfaction. At the end of your contract, they will automatically renew you without a signature and without consent. Search for participating airport lounges and eateries here . You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. What the heck? If youd value having further assistance, please send your contact details to me at sandra.melody@regus.com. No problem, just. Work from any of our business lounges, reserve a dedicated desk, or hot desk in our sociable, shared open-plan office spaces, or take a private office of your own. We have sadly been with Regus since 2013. Only pay for the services you need and access workspaces when required. If you were to take direct space or a sublease you would also see these fees in your rent annually. This article was previously written by Matt Moffit. For a company as big as Regus to not have a complaints procedure this is appalling. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Global Customer Service at Regus. Blue membership is free and includes only the discounts. I wonder if the receptionist thought Hannah`s extensive use of the printer was incompatible with the ordinary use of the office. Prices range from $249 a month for 5 days up to $599 a month for unlimited access. I sincerely apologise if you have experienced billing errors. Is calling them the only way to do this or is there a way to do it online or via the app? So if people are talking about terminating a contract, breaking a contract, or withdrawing from a contract if they have a legitimate reason like Hannah because the service provider didn`t provide the service as agreed, it`s likely that they can legally break the contract in question. An agreement is a formal business commitment; it should be honored and ended online according to its notice period. * All prices shown are valid at the time of inquiry, based on 24-month contracts. Unfortunately not. Professional rooms for your next training session, interview, or pitch, wherever you need it. If processed correctly online, we would not be able to ignore your requests. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We had to request our retainer (deposit) of over $6000 at the end of our lease. I wish you luck and hope that you'll continue giving your best and enriching people's lives for the many years to come. Access our extensive global network of business lounges, coworking areas, or office spaces. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Furthermore, it's our goal to make this an efficient yet very simple process. And while that hasn`t happened here, the fact is that unilateral treaties like this seem to make it possible. DO NOT TRUST THESE FRAUDSTERS This is also very unfair as we are paying for an office that we are not using because of the heating. please give me my refund." Read this thread and my post on what to do to defend yourself If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Verification can help ensure real people write reviews about real companies. Michelle Spire In case, there is any cancellation fee or refund, make sure to include the same in the letter. Who has the free mental bandwidth to keep track? No customer service, no support, hang up phonecalls,, no email reaction You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. Press question mark to learn the rest of the keyboard shortcuts. My expressed intention was to rent space for 1 month and for a quoted price of $650. You'll motivate your team to create a great working environment to ensure customer satisfaction and retention. Thank you, Michelle Spire Its an automated process. Your termination will be automatically confirmed by email. So, I don't think there won't be an issue with it. Our invoices are payable no later than on the 15th day of the month. Account Number: [protected] I am a small business and cannot afford any of this. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. I only need to book workspace occasionally - why should I register? %%EOF It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Such companies should not exist. Best regards, Sandra Melody We appreciate your business. I wanted to thank you for your help. It goes against our guidelines to offer incentives for reviews. Setting up an automated payment is straight forward and can be done through the online portal. I rarely review any business but those are literally thieves WATCH OUT GUYS, Hi Mouhamad, You have been with us for several years and already experienced renewals. Sandra Melody this is absolutely gross and scam. The emails says I have a monthly service contract and states nothing about the auto renew clauses This company scams customers. Chargeback invoices were billed to you due to the cancellation of valid initial payments from your end. Assistant Global Customer Service at Regus. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. myRegus asks for Credit Card as well as DragonPass in Payment Details. If travelling as a couple do we need 2 memberships? If not, let us think for a moment about the case law. As you did not process this correctly, the agreement continued an additional month. She advised me to consult the Agreement, which I did. This cost me: Let us find the workspace that`s right for you and your team. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. This company bills you for services you do not use. Click End Membership. Please fill in your details and a member of our team will contact you shortly. It should also state the reason behind why you want to cancel the membership. 11-20 people: Full refund in case of cancellation 10 days or more in advance.
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